Terms of Service

1. Agreement to Terms

By using our services or accessing our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our services. These terms apply to all visitors, users, and others who wish to access or use our landscaping services.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our services after any changes indicates your acceptance of the new terms. We recommend reviewing this page periodically to stay informed of any updates.

2. Services Provided

Steelgate Santa Ana Landscaping provides professional landscaping services including but not limited to lawn care and maintenance, landscape design and installation, hardscaping, irrigation systems, tree care, and related services. All services are performed by trained professionals according to industry standards and best practices.

We reserve the right to refuse service to anyone for any reason at any time. Service availability may vary based on location, weather conditions, and other factors beyond our control. We will make reasonable efforts to communicate any service delays or cancellations in a timely manner.

3. Estimates and Pricing

All estimates provided are based on the information available at the time of inspection. Final pricing may vary if site conditions differ from what was initially assessed, or if additional work is required to complete the project properly. We will communicate any significant pricing changes before proceeding with additional work.

Prices are subject to change based on material costs, labor availability, and other market conditions. Estimates are valid for 30 days from the date provided unless otherwise specified. Payment terms will be outlined in your service agreement or invoice.

4. Payment Terms

Payment is due upon completion of services unless alternative arrangements have been made in writing. We accept cash, checks, and major credit cards. For larger projects, we may require a deposit before beginning work. The deposit amount will be specified in your service agreement.

Late payments may be subject to interest charges and collection fees. If payment is not received within 30 days of the invoice date, we reserve the right to pursue collection through appropriate legal channels. You are responsible for all costs associated with collecting past due amounts, including attorney fees and court costs.

5. Scheduling and Cancellations

We strive to honor all scheduled appointments and service times. However, weather conditions, equipment failures, or other unforeseen circumstances may require us to reschedule. We will notify you as soon as possible if we need to change your scheduled service date.

If you need to cancel or reschedule a service appointment, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. For recurring maintenance services, you may cancel your service agreement with 30 days written notice.

6. Property Access and Safety

You agree to provide clear access to all areas where services will be performed. This includes unlocking gates, moving vehicles, securing pets, and removing any obstacles that could interfere with our work. If access is not provided as agreed, we may need to reschedule your service.

You are responsible for marking any underground utilities, invisible fencing, sprinkler heads, or other hidden obstacles before we begin work. We will take reasonable care to avoid damage, but we cannot be held liable for damage to unmarked utilities or features. We recommend contacting your local utility marking service before any excavation or installation work begins.

7. Liability and Warranties

We carry comprehensive liability insurance and workers compensation coverage. We will repair or replace any damage to your property caused directly by our negligence during service delivery. However, we are not responsible for damage caused by pre-existing conditions, hidden obstacles, or circumstances beyond our control.

Plant materials are living organisms and their survival depends on many factors including weather, soil conditions, and proper watering. While we select quality plants and install them properly, we cannot guarantee that all plants will survive. We offer a limited warranty on plant materials and installation workmanship as specified in your service agreement.

8. Limitation of Liability

To the maximum extent permitted by law, Steelgate Santa Ana Landscaping shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability for any claim arising from our services shall not exceed the amount paid for those specific services. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability, so these limitations may not apply to you.

9. Intellectual Property

All content on our website including text, graphics, logos, images, and software is the property of Steelgate Santa Ana Landscaping and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content from our website without written permission. Landscape designs we create remain our intellectual property unless otherwise agreed in writing.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved in the courts located in Orange County, California. You agree to submit to the personal jurisdiction of these courts.

11. Contact Information

If you have any questions about these Terms of Service, please contact us: