Privacy Policy

At Steelgate Santa Ana Landscaping, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or engage our landscaping services. By using our services or providing us with your information, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information

We collect personal information that you provide to us directly, including your name, address, phone number, email address, and property details. We collect this information when you request a quote, schedule a service, contact us through our website, or engage us for landscaping work. This information helps us provide you with accurate estimates and quality service.

Service Information

When you use our services, we collect information about the work performed, your property characteristics, service history, and any special requests or preferences you have. This helps us maintain consistent service quality and remember your specific needs for future visits.

Payment Information

We collect payment information necessary to process your transactions, including credit card details and billing addresses. Payment information is processed securely through trusted payment processors and is not stored on our servers longer than necessary to complete the transaction.

Website Usage Information

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, pages visited, time spent on pages, and referring website. We use this information to improve our website and understand how visitors interact with our content.

2. How We Use Your Information

We use your information to provide, maintain, and improve our landscaping services. This includes scheduling appointments, communicating with you about your service, processing payments, and maintaining records of work completed. We may also use your information to send you important updates about your service or changes to our policies.

With your consent, we may use your contact information to send you promotional materials, seasonal reminders, and information about new services that might interest you. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails.

We analyze usage data to understand how our website is used and to identify areas for improvement. This helps us create a better experience for all our visitors and customers. We may also use aggregated, non-identifying information for business analysis and industry reporting.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with service providers who help us operate our business, such as payment processors, scheduling software providers, and accounting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation. We may also share information when we believe it is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a legal request.

If our business is sold or merged with another company, your information may be transferred to the new owner so they can continue providing services to you. We will notify you of any such change and give you options regarding your information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences.

We may use third-party analytics services like Google Analytics to understand website traffic and user behavior. These services may use cookies to collect information about your visits to our website and other sites. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption of sensitive data, secure servers, regular security audits, and restricted access to personal information among our staff.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account.

6. Data Retention

We retain your personal information for as long as necessary to provide you with services and to comply with legal obligations. Service records are typically maintained for several years to help us provide consistent service and to meet business and legal requirements. When information is no longer needed, we delete or anonymize it in a secure manner.

7. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can update your information by contacting us directly. If you want to stop receiving promotional emails, you can unsubscribe using the link in our emails or by contacting us.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (though we do not sell personal information). To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Steelgate Santa Ana Landscaping.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: